Privacy Policy

Last revision: September 25, 2026

Who we are

This policy applies to the following websites:

  • https://resources.rwsupply.com
  • https://realwoodfloors.com
  • https://shop.rwsupply.com
  • https://portercraft.com

Information we collect

When you shop with us, create an account, or contact us, we collect information you provide directly. This includes your name, billing and delivery addresses, email address, and telephone number. If you hold an account with us, we also maintain your account details, order history, and records relating to credit and payment terms.

When you make a purchase, your payment information is collected and processed by our payment service provider. Card numbers and bank account details are handled directly by that provider and are not stored on our systems. We retain only a secure reference to the payment method, along with limited details such as the card type and the last four digits, so that we can identify the transaction, process refunds, and — where you have chosen to save a payment method — allow you to reuse it on a future order.

If you take part in our SMS messaging program, we collect the telephone number you provide and a record of your consent. We also collect limited technical information automatically when you visit our website, including information collected through cookies, described below.

How we use your information

To process and fulfill your orders, arrange delivery, take payment, manage your account and credit terms, provide customer support, send order and account notifications, prevent fraud, and meet our legal and tax obligations.

Who we share your data with

We share information with the third-party providers described in the Third-Party Services section in our Terms and Conditions. These providers receive only the information needed to perform their role and are not permitted to use it for their own purposes. We do not sell your personal information.

Comments

When visitors leave comments on the site we collect the data shown in the comments form, and also the visitor’s IP address and browser user agent string to help spam detection.

An anonymized string created from your email address (also called a hash) may be provided to the Gravatar service to see if you are using it. The Gravatar service privacy policy is available here: https://automattic.com/privacy/. After approval of your comment, your profile picture is visible to the public in the context of your comment.

Media

If you upload images to the website, you should avoid uploading images with embedded location data (EXIF GPS) included. Visitors to the website can download and extract any location data from images on the website.

Cookies

  • Essential: keep your shopping cart, preserve checkout, keep you signed in, identify your business account, and confirm your browser accepts cookies.
  • Functional: remember your catalog selection, your approximate location for store suggestions, your display preferences, and your details if you leave a comment.
  • Analytics: Microsoft Application Insights and Google Analytics measures which pages are visited and recognizes returning visitors so we can understand overall traffic.
  • Personalization: store audience segment values that determine which content and banners you see.
  • Consent: record your response to our cookie banner so you are not asked on every visit.

You can delete and block cookies through your browser settings. Blocking essential cookies will prevent parts of our sites from working.

How long we keep information

We keep personal information for as long as it is needed for the purposes described in this policy. In practice this means we retain customer account and transaction records for as long as you hold an account with us, and afterwards for as long as needed to meet our legal, tax, accounting, and audit obligations, to resolve disputes, and to enforce our agreements. Where information is no longer needed for any of these purposes, we remove it or retain it in a form that no longer identifies you.

You can ask us to delete personal information we hold about you. We will honor that request except where we are required to keep the information — for example, records of completed transactions that support our tax and accounting obligations.

Embedded content from other websites

Articles on this site may include embedded content (e.g. videos, images, articles, etc.). Embedded content from other websites behaves in the exact same way as if the visitor has visited the other website.

These websites may collect data about you, use cookies, embed additional third-party tracking, and monitor your interaction with that embedded content, including tracking your interaction with the embedded content if you have an account and are logged in to that website.

What choices you have about your data

You can ask us for a copy of the personal information we hold about you, ask us to correct it, or ask us to delete it, subject to information we are required to keep for legal, tax, or accounting purposes. You can opt out of marketing messages at any time, and out of SMS messages by replying STOP. Contact us at orders@rwbrands.com or (417) 256-6559.

Changes to this policy

We may update this policy from time to time. The date at the top of this page shows when it was last revised.