My floor is creaking, squeaking, or making other noises.

You may hear squeaks when stepping on your wood floor. Some squeaking with any wood floor is normal, but can also tell you that something else may be wrong with your flooring or sub flooring.

Having a floor that is squeaking, creaking, or making other noises can be frustrating.

It is important to remember that all wood floors, especially those that are nailed down, will experience some normal squeaks and other noises that may increase as the floor ages.

Squeaks can be caused by a number of factors, including:

  • Seasonal movement of floorboards
  • Subfloors that are not level or stable
  • Joists that are not level or stable
  • Settling of the home’s foundation
  • Voids or gaps between the subfloor and flooring
  • Improper fasteners used to nail the floor down
  • Improper spacing between fasteners
  • Fasteners that are overset or underset
  • Poor-quality or degraded subfloor material

All of the above factors are job site or installation related and can be prevented by following proper job site conditions and installation steps as outlined by the manufacturer and/or the National Wood Flooring Association‘s industry standards.

What about mis-milled floors?

Because of the wide variety of flooring constructions, thicknesses, and moisture content of wood flooring at installation, manufacturers do not publish milling tolerances. A manufacturer can only control milling tolerances during the manufacturing process.

In conditions drier than those during manufacturing, tongue and groove construction will become looser. In conditions more humid, tongue and groove construction will become tighter. For this reason, it is very difficult to fault a manufacturer for milling tolerance at the job site.

It is always the installer’s responsibility to evaluate all flooring prior to and during installation for proper tongue and groove fit. If concerns are identified, secondary methods can be applied to ensure a quiet floor. This could include but is not limited to gluing, screwing, or top nailing. If the installer is not comfortable with these methods or is still concerned about the floor’s milling and fit, they should stop installation immediately and consult the manufacturer.

While not always required, the use of glue to assist nail-down installations can greatly reduce the chance of floors squeaking, popping, creaking, or making other noises over time.

Are squeaky floors covered by warranty?

Squeaks, creaks, and other noises are not covered by manufacturer’s warranties because they are almost always related to poor job site conditions or mistakes during installation. These are things that a manufacturer cannot control.

Our Installation Guide states: “Our flooring is not warrantied against squeaking, popping or crackling when using staple-down or nail-down installation methods. Some squeaking, popping or crackling is normal and possible when using staple-down or nail-down installation methods. These symptoms may be aggravated in drier areas or during dry conditions.”

How Can Squeaky Floors Be Fixed?

We have several resources available that will help you and your customer understand what causes squeaks and how they can be fixed and prevented.

Before Filing A Claim Request

We include important STOP labels on the seam side of each box of our prefinished wood flooring. These instructions must be followed to ensure the long-term success of your flooring. Following these instructions will help ensure that your floor’s warranty is not voided.

Labels on our boxes show how to maintain wood flooring.

File a Claim

We know that having concerns with a floor can be very frustrating. We are committed to being a helpful resource for you and supporting the products that we sell. If you need to file a claim, you can expect a response within 2 business days and a knowledgeable expert to help diagnose your problem.